Enabling your camera and microphone access for Telehealth

Telehealth is built to run in your browser so your can access our video office by simply clicking a link. There’s no need for you to download another application on your computer. However, this does mean that your browser needs to have permission to use your camera and microphone. If you are not able to hear or see each other, your browser might not be allowed to use your camera or microphone.

  Chrome

• On a Mac
• Go to System Preferences > Security & Privacy > Privacy
• Choose the Camera and Microphone from the available options on the left and make sure that there is a checkmark next to Google Chrome giving it access to your camera and microphone
• On a PC
• Go to Start > Settings > Privacy
• Choose Camera and Microphone from the available options and select their permissions for Allow apps to access your (camera/microphone)
• Under Choose which apps can access your (camera/microphone), turn on for Google Chrome
• Within Chrome
• Open Chrome
• At the top right, click the three vertical dots > Settings
• Scroll to Privacy and Security and click Site settings
• Click Camera and Microphone
• Make sure https://video.simplepractice.com is listed under Allow. If it's under Block, click the trashcan to the right

Safari

• Open Safari
• Go to Safari > Preferences > Websites
• For both the Camera and the Microphone:
• If https://video.simplepractice.com has Deny next to it, change it to Allow from the dropdown menu on the right

Firefox

• On a Mac
• Go to System Preferences > Security & Privacy > Privacy
• Choose the Camera and Microphone from the available options on the left and make sure that there is a checkmark next to Firefox giving it access to your camera and microphone
• On a PC
• Go to Start > Settings > Privacy
• Choose Camera and Microphone from the available options and select their permissions for Allow apps to access your (camera/microphone)
• Under Choose which apps can access your (camera/microphone), turn on for Firefox
• Within Firefox
• Click on the padlock in the URL bar at the top of the browser and click Permissions
• Next to Use the Camera and Use the Microphone choose Allow

Once you've enabled your browser to access your camera & microphone, please close your browser and then restart it